8.6 Discussion
- What are the differences between direct and indirect bad-news letters?
- When would an indirect bad-news letter be more appropriate at work?
- Reword the following sentences to change the information to make the content more appropriate and less negative.
- “Due to your lack of attention to detail, we have a virus in our new program”
- “Night manager lost your shipment”
- “Jessica dropped the ball on ordering supplies for the lab”
- Identify your personal coping strategy to giving bad news to others in formal circumstances. Why do you prefer this method of coping?
