"

8.8 Non-OER References

Delcourt, C., D. Gremler, D., & Greer, D. A. (2025). Breaking bad news: How  frontline employees cope with bad news disclosure to customers. Journal of the Academy of Marketing Science.

Indeed Editorial Team (July 24, 2025). Delivering bad news to employees in a good way. indeed Career Guide.

Kelly, J. (2022, August 9). Better.com CEO who fired employees during a one-way Zoom call says he squandered $200 million. Forbes.Com. Retrieved May 11, 2025.

Kitz, C. C., Barclay, L. J., & Breitsohl, H. (2023). The delivery of bad news: An  integrative review and path forward. Human Resource Management Review, 33(3), 100971.

License

Icon for the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License

Communicating Strategically in the Workplace: A Resource for Engineering and Science Majors Copyright © 2025 by Karishma Chatterjee, Damla Ricks, and Diane Waryas-Hughey is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

Share This Book