Chapter 2 Interpersonal and Mediated Aspects of Technical and Professional Communication

Ricks & Chatterjee

Learning Objectives

• Define the six principles of interpersonal communication.
• Describe the role of interpersonal needs in workplace relationships.
• Identify types of leadership and followership.
• Differentiate between social and emotional intelligence.
• Recognize differences between effective and ineffective interpersonal communication.
• Choose channels to meet message goals.
• Effectively use phones and emails when communicating at work.
• Identify personal responsibilities in interpersonal communication.