Primary Navigation
Want to create or adapt books like this? Learn more about how Pressbooks supports open publishing practices.
Book Contents Navigation
About the Publisher
Accessibility Statement
About This Project
Acknowledgments
1.1 Defining Communication
1.2 Technical and Professional Communication
1.3 How “Technical” Writing and “Professional” Writing are Related and How they Differ
1.4 Importance of Audience
1.5 Key Takeaways
1.6 Discussion
1.7 Non-OER References
2.1 Interpersonal Communication
2.2 Interpersonal Needs in Workplace Relationships
2.3 A Perspective on Leadership
2.4 Followership
2.5 Emotional vs. Social Intelligence
2.6 Effective Interpersonal Communication
2.7 Channels and Information Richness
2.8 Effectively Using Telephones and Emails in the Workplace
2.9 Personal Responsibilities at Work
2.10 Research Spotlight
2.11 Key Takeaways
2.12 Discussion
2.13 Non-OER References
3.1 How is a Team Different from a Group?
3.2 Phases of Group Development
3.3 Types of Teams
3.4 Team Member Roles
3.5 Teamwork: Opportunities to Succeed
3.6 Teamwork: Challenges
3.7 Application Activity: Group Work Contract
3.8 Research Spotlight
3.9 Key Takeaways
3.10 Discussion
3.11 Non-OER References
4.1 Intercultural Communication
4.2 Co-cultures
4.3 Microcultures
4.4 Exercises
4.5 Functions of Culture
4.6 Cultural Characteristics and Communication
4.7 Low vs. High Power Distance
4.8 Individualism versus Collectivism
4.9 Masculinity vs. Femininity
4.10 Low vs. High Uncertainty Avoidance
4.11 Long-Term vs. Short-Term Orientation
4.12 Indulgence vs. Restraint
4.13 High context vs low context cultures
4.14 Research Spotlight
4.15 Improving Intercultural Communication Skills
4.16 Engaging in Culturally Mindful Interactions
4.17 Key Takeaways
4.18 Discussion
4.19 Non-OER References
5.1 Using a checklist to generate a topic
5.2 Freewriting
5.3 Idea Mapping
5.4 Key Takeaways
5.5 Exercises
5.6 Discussion
6.1 Language Style
6.2 Language: Tone & Voice
6.3 Elements of Language Use
6.4 Concrete vs. Abstract Language
6.5 The You Viewpoint and Tone
6.6 Using "You" Viewpoint Strategically
6.7 Exercises
6.8 Constructive, Positive Language
6.9 Active vs. Passive Voice
6.10 Bias Free Language
6.10.1 Avoiding Gender Bias
6.10.2 Gendered Pronouns
6.10.3 Avoiding Disability Bias
6.11 Key Takeaways
6.12 Discussion
6.13 Non-OER References
7.1 Structure of Routine Messages
7.2 Precise Language Considerations
7.3 Writing Emails
7.4 Research Spotlight
7.5 Key Takeaways
7.6 Discussion
7.7 Non-OER References
8.1 Bad News Situations
8.2 Approaches to communicating bad news
8.3.1 Direct Approach
8.3.2 Indirect Approach
8.4 Research Spotlight
8.5 Key Takeaways
8.6 Discussion
8.7 Resources
8.8 Non-OER References
9.1 Main Sections of a Presentation
9.2 Basic Organizational Patterns
9.3 Exercises
9.4 Organizational Strategies for Persuasive Messages
9.5 Monroe’s Motivated Sequence
9.6 AIDA (Attention—Interest—Desire—Action) Model
9.7 Key Takeaways
9.8 Discussion
9.9 Non-OER References
10.1 Introduction to Presentations
10. 2 Types of Presentations
10.3 Informative Presentations
10.4 Persuasive Presentations
10.4.1 Ethos (Ethical Appeal or Credibility)
10.4.2 Logos (Logical Appeal)
10.4.3 Pathos (Emotional Appeals)
10.4.4 Toulmin’s Rhetorical Strategy
10.4.5 Goals of Persuasive Presentations
10.5 Special Occasion Presentations
10.6 Exercises
10.7 Preparing Presentations: Purposes, Audience, Situation
10.8 Key Takeaways
10.9 Non-OER References
11.1 Informational Reports
11.2 Parts of an Informational Report
11.3 Proposals
11.4 Types of Proposals
11.5 Common Parts of Proposals
11.6 Key Takeaways
11.7 Discussion
11.8 Sample Student Work: Trip Report
11.9 Sample Student Work: Proposal
12.1 Resumes
12.2 Choose from a List of Action Words to Describe your Skills and Experience
12.3 Resume Content and Format
12.4 Types of Resumes
12.5 Cover Letters
12.6 Job Search Techniques
12.7 Preparing for an Interview
12.8 Consider Different Types of Interviews
12.9 Be Aware of Illegal Interview Questions
12.10 Prepare for Interview Questions
12.11 Research Spotlight
12.12 Key Takeaways
12.13 Discussion
12.14 Non-OER References
13.1 What is Plagiarism?
13.2 Three Tips for Avoiding Plagiarism
13.3 Ethical Principles for Choosing and Using Sources
13.4 Types of Sources
13.5 Basics of Using Quotations
13.5.1 Paraphrasing
13.5.2 Summarizing
13.5.3 Referencing
13.6 Integrating Information from Sources
13.7 A Quick Guide to APA formatting
13.8 Key Takeaways
13.9 Discussion
13.10 Non-OER References
Image Credits
Derivative Notes
AI Disclosure
Accessibility Rubric
Errata and Versioning History
Previous/next navigation
Communicating Strategically in the Workplace: A Resource for Engineering and Science Majors Copyright © 2025 by Karishma Chatterjee, Damla Ricks, and Diane Waryas-Hughey is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.