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Chapter 8 Designing and Delivering Bad News

Ricks & Chatterjee

Learning Objectives

  • Identify considerations when writing bad news.
  • Differentiate between indirect and direct approaches of communicating bad news.  
  • Organize bad news messages using a four-part structure.

License

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Communicating Strategically in the Workplace: A Resource for Engineering and Science Majors Copyright © 2025 by Karishma Chatterjee, Damla Ricks, and Diane Waryas-Hughey is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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