Chapter 1

“Operating Room” by Vithas via Pixabay is licensed under Pixabay license

“Diagram of a Screw Thread” by Inductiveload via  Wikimedia Commons is in the public domain

“Diagram of Efficiency of a System” by Zureks via  Wikimedia Commons is in the public domain

Chapter 2

N/A

Chapter 3

“Defining a Problem” by MIT Office of Digital Learning  is licensed under Creative Commons Attribution 4.0 International License

“The IDEAL Problem Solving Process”  by MIT Office of Digital Learning  is licensed under Creative Commons Attribution 4.0 International License

Chapter 4

“Just Full of Ideas” by Bart via Flickr is licensed under CC BY-NC 2.0

Chapter 5

“Diagram of Model use and Development” by Jane M. Fraser is licensed under CC BY-SA 4.0

Chapter 6

“Edwards Deming” by FDA via Wikimedia Commons is in the public domain

Chapter 7

“People are an Important Part of any System” by GDJ via Pixabay is licensed under Pixabay license

“Ergonomic Design” by Bolumena via Wikimedia Commons is licensed under CC BY-SA 3.0

“Learning Curve” by Randy McDonald via flickr is licensed under CC BY-NC-SA 2.0

Chapter 8

“Chess pieces” via SVG  SILH is in the public domain

Chapter 9

“Value Stream Map” by Daniel Penfield via Wikimedia Commons is licensed under CC BY-SA 3.0

Chapter 10

“Flow of patients from the Emergency Department to the Hospital” by Jane M. Fraser is licensed under CC BY-SA 4.0

“Pareto chart of Hospital Example” by Jane M. Fraser is licensed under CC BY-SA 4.0

“Fishbone Diagram” by KellyLawless via Wikimedia Commons is licensed under CC BY-SA 3.0

Chapter 11

“Wildlife Sanctuary Mission and Vision” by C T Cooper via  Wikimedia Commons is licensed under CC BY 3.0

Chapter 12

N/A