Activity 2

Characters

Jarrod, Steffy, Pam, John, Manager, Narrator


Narrator
Five characters will role play a situation to determine whose job it is to restock the condiments at the coffee bar.

Jarrod
It wasn’t my job! It was Steffy’s job! The policy around here is that the new employee restocks cream and sugar station. She’s the newest employee. It’s her job!

Steffy
I don’t get to work until 10:00. By the time I get here, the station should already be stocked. Otherwise, customers won’t have the stuff they need for their coffee.

Pam
You’re just trying to get out of doing your job.

Steffy
No! Jarrod gets here at 7:00. He should already have it done by the time I get here.

Jarrod
You’re the newest employee.

Steffy
What’s your problem?

Jarrod
What’s your problem?

Steffy
I do my job.

John
But you’re the newest employee. It’s your job to restock.

Narrator
Voices are getting louder.

Steffy
But Jarrod gets here earlier. I am only trying to think about our customers.

Pam
Are you just trying to get out of your job?

Jarrod
You’re impossible.

Steffy
No, you are!

Manager
Okay, okay! What’s the problem? Steffy, continue restocking the condiment station. Jarrod, go ring up the customers.

Narrator
Both are taking a break from each other to calm down. Later in the day, the manager speaks to Jarrod and Steffy.

Manager
Steffy, Jarrod is right. The new person stocks the cream and sugar station.

Steffy
So you mean Jarrod shouldn’t have to do this anymore?

Jarrod
Told you!

Manager
Jarrod! On the other hand, that rule was made when everyone came to work at the same time. However, since Steffy doesn’t come into work until later in the day, the customers have a right to have a fully stocked station.

Jarrod
So Steffy doesn’t have to do this job either?

Steffy
No, I get it! Whoever comes in earliest should restock the station from the night before.

Jarrod
Okay, so I don’t have to restock the station all day? Just replenish from the night before. Steffy should then do it when she comes in – and then throughout her shift?

Manager
Exactly! Also, I would like you two to start treating each other with a little respect. It’s good to have a sense of humor. What happened to yours? Every customer and employee that comes in here deserves to be treated with courtesy. Okay? And, by the way, the customer is always right and always comes first.

Narrator
(Next day) Their voices are calm and respectful.

Steffy
Jarrod, I am here now. I’ll finish those. Why don’t you go take a break?

Jarrod
Okay, thanks! I think I will. Hey look, there’s a whole new kind of sugar that just came in. The boxes are in the back. I thought you might want to know.

Steffy
Thanks, Jarrod.

License

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Teamwork: An Open Access Practical Guide - Instructor Companion by Andrew M. Clark and Justin T. Dellinger is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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