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Handling Conflict in Teams
We often need to express disagreement when working with our colleagues. How we express our disagreement is important. Here we offer some scientifically proven ways to express disagreement effectively.
USE POSITIVES TONES
Frame your disagreement in terms of potential areas of improvement, rather than critical comments.
LISTEN
Hear what others have to say about the issue and seriously consider others’ suggestions.
AVOID SAYING OTHERS ARE WRONG
Acknowledge the other person’s opinion before you disagree. You may use phrases such as: “I see what you are saying but…” “I understand where you are coming from but…”
ASK CONFLICTS VS. RELATIONSHIP CONFLICT
Engage in task conflicts that foster creativity and improve team performance, avoid engaging in relationship conflicts. In other words, focus on the task, don’t get personal.